Carnival Cruise Line uses AI technology to improve food quality and reduce wait times

Carnival Cruise Line uses artificial intelligence to enhance your dining experience.

Carnival partnered with technology company Orbisk to install smart cameras in Carnival Firenze's galleys that track food preparation and service in real time.

The result? Chefs can now accurately predict how much food guests will consume. The result is fresher meals prepared closer to serving and shorter wait times at popular dining venues.

In just six months, the system has helped kitchen teams improve their preparation accuracy by 17%. This means food spends less time under heat lamps and more meals are prepared to order when demand is highest.

For cruise passengers, the benefits are practical: buffet stations are consistently stocked with fresh food throughout service hours, reservations for specialty restaurants are filled on time, and popular dishes are less likely to sell out during peak times.

"Our teams are constantly looking for ways to improve their performance and enhance the guest experience," said Damir Mrsic, Assistant Vice President of Food Operations at Carnival Cruise Line. Technology enables "even smarter preparation, better coordination, and reduced operational waste."

Technical Challenges at Sea

The system had to overcome unique challenges: Conventional kitchen scales don't work on moving ships. Buy a Ship

Orbisk has developed a motion-resistant AI that can accurately estimate food quantities without a scale. This makes it the first system of its kind to operate reliably at sea.

"Providing stable data on a moving ship was a massive technical leap," said Richard Beks, co-founder of Orbisk.

Environmental Goals

The technology also supports Carnival's commitment to reduce food waste by 50% by 2030. By preparing food more on-demand, the cruise line wastes less food while improving the freshness and quality of the food served to guests.

The system is currently in operation on the Carnival Firenze and may be expanded to other ships in the fleet if results continue to exceed expectations.