a recent passenger survey carried out by the UK’s largest online supplier of cruise holidays, Cruise.co.uk, makes interesting reading, but not if you are Italian!
In a recent passenger pole the three worst performing cruise lines were Costa, NCL and MSC. The independent cruise agency encourages passengers to review their holidays upon their return and has collated the results from more than 12,000 assessments. Passengers rated their cruise under seven categories: food, entertainment, shore excursions, staff, provision for children, activities and cabins – giving each a mark out of five. Of the major cruise lines, MSC was voted the worst, achieving an average of 2.83 from a total of 241 reviews, with a lack of activities and children’s entertainment being the main complaints. Costa, meanwhile, scored an average rating of 3.25 from 300 reviews. Main passenger hate was lack of onboard activities. However, top of the pole Cunard and Royal Caribbean, each scoring 4.36 and 4.15 respectively.